When you hear the term “recovery,” it might conjure images of a road or pathway. It could make you think about struggles or obstacles, or maybe about hope and healing. Clearly, the word “recovery” takes on a personal meaning for every individual – and whatever recovery means to someone is what Karen works very hard to help that person achieve. Karen’s personal life experiences have given her the ability to help both families and youth who are working on their own recovery, by getting them the kind of support and access they need. She has been with AHCI since 2011, and also has over 28 years of customer service experience.